Shipping policy

Shipping Policy

Erika’s Discount Closet is a small business based in Hoffman Estates, Illinois. Every order is personally packed and shipped by Erika.

Order Processing

Most orders are shipped within 24 hours after payment is received and confirmed.

Orders placed on weekends or postal holidays may be shipped on the next available business day. Occasionally, processing may take slightly longer during busy periods, severe weather, or other unexpected circumstances.

Shipping Service and Delivery Time

Most orders are shipped through USPS Ground Advantage. According to USPS, Ground Advantage packages are generally expected to arrive within 2–5 business days after USPS accepts the package. Delivery may take longer for Alaska, Hawaii, U.S. territories, offshore destinations, or during postal delays. Learn more from USPS.

In most cases, customers can expect their order to arrive approximately 3–6 business days after payment is received. This includes up to one day for order processing and approximately 2–5 business days for USPS delivery.

Delivery dates are estimates and are not guaranteed.

Tracking Information

Tracking information will be provided after your order has been packed and a shipping label has been created.

Please allow up to 24 hours for USPS tracking to begin showing updates. A tracking number may initially display only that the label was created until USPS scans and accepts the package.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout. Please check your address carefully before submitting your order.

If you notice an error, contact me immediately. Once an order has been shipped, the address usually cannot be changed.

Erika’s Discount Closet is not responsible for delays, failed delivery, or packages returned because the customer provided an incorrect or incomplete address. Additional shipping charges may apply if an order must be shipped again.

Shipping Delays

Once USPS accepts a package, delivery is handled by the postal service. Delivery may be delayed by weather, holidays, transportation issues, high shipping volume, or other circumstances outside the control of Erika’s Discount Closet.

A delayed tracking update does not necessarily mean that the package is lost. Please allow USPS additional time to complete delivery during periods of disruption.

Lost or Damaged Packages

If your tracking information shows no movement for an extended period, or your package arrives damaged, please contact me as soon as possible. Include your order number, photographs of any damage, and photographs of the packaging.

I will help review the situation and, when appropriate, assist with filing a USPS claim. Refunds or replacements are not automatically guaranteed and will depend on the circumstances, available inventory, carrier findings, and applicable law.

Packages Marked as Delivered

If USPS marks your package as delivered but you cannot locate it:

Check around your property, mailbox, parcel locker, and other possible delivery locations.
Ask members of your household or nearby neighbors whether they accepted it.
Allow one additional business day, as some packages may be scanned before final delivery.
Contact your local USPS office for delivery details.

Please also contact Erika’s Discount Closet so I am aware of the issue and can help review the tracking information.