Refund policy

Return and Refund Policy

At Erika’s Discount Closet, I carefully inspect, describe, and photograph each item so you can shop with confidence. Because many products are unique, discounted, or pre-loved, most sales are final.

Eligible Returns

A return or refund may be considered if:

  • You received the wrong item.

  • The item was materially different from its listing description.

  • The item arrived damaged due to shipping.

  • A significant flaw was not disclosed in the listing.

Normal signs of wear on items clearly listed as pre-loved do not qualify as “not as described.”

Reporting a Problem

Please contact me within 3 days of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photos of the item, packaging, shipping label, and any damage or undisclosed flaw

Please keep the item and its original packaging until your request has been reviewed.

Items That Cannot Be Returned

Returns or refunds are generally not accepted for:

  • Change of mind or buyer’s remorse

  • Incorrect size, fit, color preference, or style

  • Minor differences in color caused by lighting or screen settings

  • Normal wear that was shown or disclosed in a pre-loved item’s listing

  • Items damaged, washed, worn, altered, or used after delivery

  • Final-sale, clearance, intimate, personal-care, or hygiene-related products

Please review all photos, measurements, descriptions, and condition details before placing your order.

Return Approval

Do not send an item back without contacting me first. Unauthorized returns may not be accepted.

If a return is approved, the item must be returned in the same condition in which it was received. Return instructions and the applicable shipping arrangements will be provided after the request is reviewed.

Refunds

Approved refunds will be issued to the original payment method after the returned item is received and inspected. Original shipping charges are nonrefundable unless the order was incorrect, damaged during shipping, or materially different from its description.

Please allow several business days for your bank or payment provider to process an approved refund.

Contact

If there is a problem with your order, please contact Erika’s Discount Closet through the contact information provided on the website. I am the only person operating this small business, and I will personally review your request and work with you to resolve eligible issues fairly.